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Measure marketing communication over periods, not per click

Which click delivered which euro? That question rarely says much. It is stronger to measure whether audience behaviour demonstrably changes against relevant periods: baseline, campaign and post-period.

Kutlu Taskin Tuna
Kutlu Taskin Tuna
Founder For the Dream
5 min read
Audience behaviour over baseline, campaign and post-period, instead of measuring per click
Volledig scherm
Measuring over periods: baseline, campaign and post-period.

Marketing has become increasingly measurable in recent years. We have click data, website traffic, conversions, cost per lead and ever better dashboards. That has created a lot of value, but it has also reinforced a stubborn reflex: the expectation that every individual communication action should be able to show directly how much revenue it caused.

That is where the analysis often goes wrong. What we can register technically is not necessarily the same as what actually drove a decision. A click is observable, and so is a conversion. The path in between usually consists of multiple touchpoints, earlier experiences, conversations, searches and accumulated brand recognition.

That is why the interesting question is rarely which click was responsible for which euro. Far more relevant is: does the behaviour of an audience demonstrably change when we communicate differently?

A result needs a point of reference

Suppose a company receives forty requests for a quote, a meeting or a demo in October. Without further context, that number says little. If the same company received 22 requests last year, forty stands out. If it received sixty last year, the same result suddenly looks very different.

Marketing therefore only becomes truly interesting once performance is compared over periods. That can be against the same period last year, against the weeks before a campaign, against a comparable product or service without extra support, or against historical averages.

This shifts the analysis from isolated numbers to development. We then examine not only how many people clicked or converted, but also how branded search, direct traffic, returning visitors, quote, meeting and demo requests and conversion rates change.

The same number, a different meaning

Volledig scherm
The same number, a different meaning, Forty requests only mean something next to a point of reference. The analysis shifts from isolated numbers to development.

Measure baseline, campaign and post-period

For campaigns with a longer decision cycle, a simple model is particularly useful: baseline, campaign period and post-period.

That post-period matters. An ad campaign can stop on a Friday, while someone uses that same campaign only two weeks later as a reason to search again or to request a quote, meeting or demo.

If you only measure while the media budget is running, you are mainly measuring the campaign schedule. If you look for longer, you begin to observe the actual behaviour of the audience.

Baseline, campaign and post-period

Volledig scherm
Baseline, campaign and post-period, Media stops on a fixed date, behaviour does not. Including the post-period also captures delayed searches and requests.

Internal energy is a marketing variable too

A strong campaign also does something inside the organisation itself. Employees share visuals, experts forward content, account managers use material in conversations and partners pick up the story. This is often described as enthusiasm, which is why it is quickly treated as a soft factor.

From a marketing perspective, it is simply an extra distribution layer.

When employees start carrying content, reach emerges that does not come entirely from media budget. When different teams use the same message, there is also more consistency between marketing, content, sales and customer contact.

That internal activation can be measured as well. For example through:

  • the number of employees sharing content;
  • organic reach via personal profiles;
  • use of campaign assets by internal teams;
  • traffic via partners or employees;
  • internal recognition and understanding of the campaign.

You do not need to artificially reduce internal energy to a single euro amount to analyse it seriously. It is enough to track behaviour systematically and compare it across different campaigns.

Internal energy as a distribution layer

Volledig scherm
Internal energy as a distribution layer, Next to paid reach, the organisation itself carries the campaign further. That produces reach beyond the media budget and more consistency between teams.

A campaign sometimes starts before the first ad

That internal effect also explains why a campaign sometimes creates movement before the first paid ad goes live.

During the preparation, employees are involved, filming takes place, landing pages are adjusted, experts talk about the subject and partners receive new material. From the ad platform's point of view, the campaign does not exist yet. From the organisation's point of view, the intervention has already begun.

That does not of course mean that every early increase may automatically be attributed to the campaign. It does mean that the analytical boundaries of a campaign must be wider than just the period in which media budget is spent.

A campaign is ultimately a temporary concentration of attention, people and resources around a single goal.

The campaign starts before the first ad

Volledig scherm
The campaign starts before the first ad, For the ad platform, the campaign starts with the first ad; for the organisation, it starts during the preparation. The analytical boundaries are therefore wider than the media period.

Look at patterns, not at one metric

No single indicator proves on its own that communication was responsible for a result. When different signals move in the same direction, the analysis becomes more interesting.

Suppose that during a campaign:

  • branded search rises;
  • direct traffic increases;
  • more people return to the website;
  • quote, meeting and demo requests grow compared to the same period last year;
  • employees actively start spreading the campaign.

Then a pattern emerges. Next, we can examine which alternative explanations exist, such as season, price, offering or competition.

That is methodologically much stronger than treating a single ad click as complete proof.

Patterns, not one metric

Volledig scherm
Patterns, not one metric, No single signal proves anything on its own. A pattern of signals moving in the same direction, tested against alternative explanations, is methodologically stronger.

From reporting to learning

A good marketing report should therefore go beyond reach, clicks and conversions. It should answer four questions:

From that moment on, marketing data changes from reporting into learning.

That is ultimately the most important goal. Every campaign generates new information about how a specific audience responds, which message works, which period is relevant and how internal and external communication reinforce each other.

ROI remains important in this. We just need to be careful about what we can really attribute to a single channel, click or ad.

The strongest question is therefore simpler and at the same time more demanding:

does the organisation perform demonstrably better during and after our communication than in relevant comparison periods, and which combination of factors best helps explain that development?

From reporting to learning

Volledig scherm
From reporting to learning, A report that also compares, interprets and decides feeds the next campaign. That makes every campaign a source of knowledge about the audience.

Sources

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